Reviewing the Acknowledgement and Adding Notes

The Acknowledgement feature includes a window for adding notes about the event and for attaching files. You can review all the notes that have been written during the lifetime of an open event, including notes that were added before the acknowledgement expired and those that are added automatically when an acknowledgement is removed. And you can append notes and attachments at any time.

  1. Do one of the following:
    • Move the mouse pointer over an event indicator (such as or ) in the Navigator view to open the flyover list of open events, then right-click the acknowledged event.
    • If you have opened the event results workspace, right-click the event item in the Navigator.
    • In the situation event console view, right-click a row where the Status shows as Acknowledged.
    • In the Enterprise Status workspace, right-click a row in the My Acknowledged Events view.
  2. Click Event Notes.
The Event Notes window opens for you to review and add notes for this event. You can also attach files.
You can open the window to review the notes and open attachments for the event at any time, event after the event has been closed.