Opening the Situation Event Results Workspace

When the conditions of a situation have been met, event indicators appear in the Navigator and in the graphic view. You can investigate the event by opening its workspace.

  1. Open the event results workspace from the event flyover list:
    1. In the Navigator or graphic view, move the mouse over the event indicator ( Fatal, Critical, Minor, Warning, Harmless, Informational, or Unknown) to open a flyover listing of the situation that caused the event. The Navigator shows one event indicator for an item. If more than one situation is true, the event indicator with the highest severity is displayed. Entries in the event flyover list are grouped by severity. Each event reports the situation name, the computer where the event occurred, the two-letter code of the monitoring agent (such as LX for the Linux OS agent), the event timestamp, and the display item if one was specified. As well, if any of the following changes have occurred, a situation status icon displays at the far right:
      Table 1. Event Indicators
      Event Indicator Description
      The event has been acknowledged.
      The acknowledgement has expired.
      The acknowledgement was removed before it had expired and the situation is still true.
      The situation is not functioning properly and you will not be able to open its event results workspace.
      The situation has been stopped and you will not be able to open its event results workspace.
    2. In the flyover list, click next to the situation to open its event results workspace.
  2. Open the event results workspace from the situation event console view:
    1. Right-click the row of the event.
    2. Click Situation Event Results.
A new Navigator item is displayed below the one associated with the event and the event results workspace opens. The event results workspace contains four views to help you investigate the condition and determine what action to take next:
Table 2. Event Results
Event Result Description
Initial Situation Values The values are from the data sample that triggered the event. Move the mouse pointer over a highlighted value to see the situation formula. The value shows as "Unknown" and the formula does not display if the situation expression uses a group function: CHANGE, PCTCHANGE, AVG, COUNT, MIN, MAX or SUM.
Current Situation Values The values are from a new data sample that was taken after you selected the event results workspace. If the situation is still true, you will see the same cell highlighting as is shown in the Initial Situation Values view. If this is a pure event, you will see no data. This is because pure events are unsolicited notifications. Situations for pure events have no sampling interval, thus there is no constant metric that can be monitored for current values.

If the expression that is responsible for a situation event uses a group function, the situation event results workspace shows neither the attribute value threshold color nor the expression that should display when you hover over an initial situation value.
Command View Use the command view to send a take action command to an application started on the managed system of your choosing.
Expert Advice If the situation author wrote any expert advice, it is displayed here. This view opens to a web page if the advice is a URL reference.
Compare the current situation values with the initial situation values that caused the event and read the advice for any explanation and possible solutions.

You can right-click the situation workspace Navigator item to open the pop-up menu. The menu includes functions for responding to the event:

Table 3. Menu Functions
Menu Function Description
Edit Situation Opens the Situation editor so you can see and edit the situation definition, distribution, expert advice, take action command, or until modifier.
Acknowledge Opens the Acknowledgement window so you can acknowledge that you are taking care of the event.
Close Situation Event If this is a pure event, you will see this option to close the event and remove the event indicator. If the condition goes from true to false and back to true again the next time the situation is evaluated, the indicator will reappear. If the condition remains true, the indicator is not displayed; you must restart the situation if you want to see the indicator. If you close an event manually, you cannot acknowledge it.
Remove Event Item Removes the event item from the Navigator. To see it again, you must select the true situation from the event flyover list.

User ID permissions for Events are Acknowledge and Close; and those for Situations include Start or Stop, View, and Modify. If any of these fails to appear in the pop-up menu, your user ID does not have permission for the function.

If you have workspace author mode permission, you can also edit the workspace to add any views that are helpful for diagnosing an event for this particular situation. For example, if historical data is collected for an attribute group, you might want to create a plot chart and add a historical baseline to help to get a broader view of past and current values for trend analysis.