Acknowledging an Event

When an event is opened for a true situation, you can acknowledge it. This notifies other users that you have taken ownership of the problem related to the event and are working on it. The acknowledgement window records the time of the acknowledgement and the ID of the user.

Your user ID must have Acknowledge permission for Events to use this function.

Acknowledgements enable users who are monitoring events to communicate their working status. Follow these steps to acknowledge an open event or one whose acknowledgement has expired or been canceled before the event has been closed.

1. Do one of the following:
   • Move the mouse over an event indicator (such as , , or in the Navigator to open the flyover list of open events, then right-click the event you want to acknowledge.
   • If you have opened the event results workspace, right-click the event item in the Navigator.
   • In the event console view, right-click a row.
2. Point to Acknowledge Event and click either Quick Acknowledge, to acknowledge the event with the default settings, or Acknowledge to open the Acknowledge window. A quick acknowledgement creates an acknowledgement with no expiration and inserts a time stamp, your user ID, and the statement, “Event quick acknowledged, ownership assigned” in the Notes field.
3. If you selected Acknowledge in the previous step, do any of the following:
   • Adjust the Expiration settings for the time when the acknowledgement should expire. If you select Expire at a specific time, click the list box, adjust the year, month, or time, then click the expiration date to close the calendar. Select Use Server time to use the time zone of the Marvel Enterprise Monitoring Server to which the monitoring agent is connected.
   • Write notes about the event in the Add Notes text box. After you click Apply or OK, the text will be moved to the Notes area and preceded with a time stamp, your user ID, and the statement, “Event quick acknowledged, ownership assigned”.
   • Attach a file that is applicable to the event by clicking Add an attachment and selecting the file.
   • If your environment includes an incident management agent, such as IBM Information Management, and the event corresponds to an incident, enter the incident identifier in the Reference ID field, up to 32 characters.
4. When you are finished, save your notes and settings by clicking Apply to keep the Acknowledgement window open or OK to close the window.

Any notes just written and attachments added are displayed in the Notes area, including the date and time each note was added, the user ID of the author, and hypertext links to the attachments.

The acknowledged status of the event is indicated by the Acknowledgement icon in the event flyover list. The message log, situation event console, and common event console views also show "Acknowledged" in the Status column. When the event is closed, the acknowledgement is removed. If you want to review the acknowledgement after it has been closed, you can access it through the view of the Enterprise Status workspace. If the acknowledgement expires before the event has been closed, the event status changes to Reopened.