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Responding to Events
Acknowledging an Event
When an event is opened for a true situation, you can acknowledge it. This notifies other users that you have taken ownership of the problem related to the event and are working on it. The acknowledgement window records the time of the acknowledgement and the ID of the user.
Acknowledgement Status

Responding to Events
- Responding to Events
- Understanding Situation Events
  The products that run in the Marvel Monitoring environment come with their own set of situations. These predefined situations serve as models for defining custom situations for your environment.
- Opening the Situation Event Results Workspace
- Enterprise Status Workspace
- Acknowledging an Event
  When an event is opened for a true situation, you can acknowledge it. This notifies other users that you have taken ownership of the problem related to the event and are working on it. The acknowledgement window records the time of the acknowledgement and the ID of the user.
- Closing a Situation Event
  When the condition of a situation is met, the situation becomes true and an event indicator is displayed over the system name and all related items in the Navigator. For pure events, you can turn off the indicator by closing the event. The situation continues to run but the indicator disappears until another pure event takes place.
- Turning off the Sound
- Event Reporting

Acknowledgement Status

After you acknowledge an event, its status changes to Acknowledged and is displayed in several places.

Navigator item for the event (which is displayed when you open the Situation Event Results workspace).
Situation flyover list at the end of the row.
Status column of the message log view, situation event console view, and in the Enterprise Status workspace view named My Acknowledged Events.

The Acknowledged status changes to Closed when the situation is no longer true.

If the situation is still true when the acknowledgement expires, the status will change to Expired. If the situation is still true and you cancel your ownership (remove acknowledgement) the status will change to Reopened.

Although you can acknowledge a pure event, the acknowledgement does not stop the arrival of more pure events.