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Responding to Events
Acknowledging an Event
When an event is opened for a true situation, you can acknowledge it. This notifies other users that you have taken ownership of the problem related to the event and are working on it. The acknowledgement window records the time of the acknowledgement and the ID of the user.
Removing an Acknowledgement

Responding to Events
- Responding to Events
- Understanding Situation Events
  The products that run in the Marvel Monitoring environment come with their own set of situations. These predefined situations serve as models for defining custom situations for your environment.
- Opening the Situation Event Results Workspace
- Enterprise Status Workspace
- Acknowledging an Event
  When an event is opened for a true situation, you can acknowledge it. This notifies other users that you have taken ownership of the problem related to the event and are working on it. The acknowledgement window records the time of the acknowledgement and the ID of the user.
- Closing a Situation Event
  When the condition of a situation is met, the situation becomes true and an event indicator is displayed over the system name and all related items in the Navigator. For pure events, you can turn off the indicator by closing the event. The situation continues to run but the indicator disappears until another pure event takes place.
- Turning off the Sound
- Event Reporting

Removing an Acknowledgement

If you acknowledged a situation event and must release your ownership before the acknowledgement has expired or the event has closed, you can remove the acknowledgement from the event.

Do one of the following:
- Move the mouse over an event indicator (such as or ) in the Navigator view to open the flyover list of open events, then right-click the acknowledged event.
- If you have opened the event results workspace, right-click the acknowledged event item in the Navigator.
- In the situation event console view, right-click a row where the status is Acknowledged.
- In the Enterprise Status workspace, right-click a row in the My Acknowledged Events view.
Click Acknowledge Event > Remove Acknowledgement. Removing the acknowledgement changes the event status to Reopened and removes the user ID from the Owner column.
A time stamp and user information is attached to the event as a note, along with an audit note signifying that the acknowledgement was removed.